Solution Engineer

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Assist in the complete sales process alongside the Sales Manager/Director.

• Conduct meetings to qualify opportunities and assess whether CSG’s solutions meet the business requirements of potential or existing customers with new solution opportunities.

• Lead workshops to gather requirements, gaining insights into the prospect’s core business, key challenges, business processes, high-level requirements, and integration strategies.

• Develop and deliver customized demonstrations that reflect the prospect’s needs, based on insights from initial meetings and workshops.

• Generate Solution Description documents that outline the proposed implementation for the prospect, detailing business objectives, key challenges to be addressed, and the benefits of the solution.

• Address Requests for Information and Requests for Proposal, collaborating closely with the Sales Manager/Director, Customer Relationship Manager, and Product Management to compile comprehensive responses.

• Assist with post-sales activities such as presentations, scenario-based demonstrations, and Proof of Concepts.

• Oversee and execute additional pre-sales activities necessary to secure a successful sales outcome, including Cost Benefit Analysis utilizing customer data.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• Over 5 years of experience in the print and mail sector, billing systems/software with proven results, or more than 5 years of experience in implementing, consulting, or supporting billing and customer care software.

• Strong technical expertise with the ability to discuss integration efforts related to BSS systems to create a comprehensive customer 'solution'.

• Familiarity with web services and API specifications.

• Previous experience in a consultative solution selling pre-sales role.

• Excellent public speaking skills; comfortable, confident, engaging, and credible in front of audiences of all sizes.

• Proven experience working with cloud-based architectures.

• Strong written and verbal communication skills for presentations.

• Willingness and ability to travel as needed.

• Strong interpersonal skills with the ability to build relationships at all levels, including with C-level executives.

• A solid work ethic and a commitment to continuous learning.

• Strong organizational and time management skills.

🏝️ Benefits

• This position is eligible for a bonus opportunity.