Solution Deployment Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure that internal teams comprehend customer objectives, the scope of solutions, anticipated outcomes, and the ongoing support model.

• Identify gaps in readiness across customer experience, operations, service, supply chain, systems, training, and support.

• Act as a primary customer-facing contact during the rollout and adoption of solutions.

• Lead discussions on customer readiness, facilitate conversations about adoption, coordinate training, and conduct post-launch feedback sessions.

• Establish clear expectations with customers regarding their responsibilities, support channels, escalation pathways, and metrics for success.

• Collect customer feedback and convert it into internal actions aimed at enhancing adoption and overall experience.

• Coordinate alignment among various stakeholders, including commercial, technical, operations, customer service, supply chain, digital, quality, finance, legal, and business units.

• Foster accountability through influence, collaboration, and defined ownership across matrixed teams.

• Identify potential risks, gaps, dependencies, or changes that may impact customer adoption or operational success.

• Monitor adoption rates, customer feedback, service experiences, and solution performance following rollout.

⛳️ Requirements

• A Bachelor's degree in business, life sciences, engineering, operations, or a related field is required; an advanced degree is preferred.

• Extensive experience in customer solutions, commercial operations, implementation support, account enablement, customer success, operations, or business execution roles.

• Proven ability to navigate complex, cross-functional, matrixed organizations.

• Excellent customer-facing communication skills with the capability to manage expectations and facilitate adoption.

• Experience in supporting the rollout or operationalization of customer solutions, services, applications, workflows, or business programs.

• Ability to translate customer commitments and solution intentions into clear operational expectations.

• Strong organizational abilities and the capacity to handle multiple customer and internal priorities.

• Proficiency in influencing without direct authority across functions, business units, regions, and levels.

• Strong problem-solving, escalation management, stakeholder management, and decision-support capabilities.

• Willingness to travel up to 75% with a valid passport.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, inclusive of health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, as well as short- and long-term disability in accordance with company policy.

• Retirement and savings options, including our competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the chance to buy company stock at a discount.