Solution Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Work closely with our Product and Engineering teams to facilitate a smooth customer onboarding process.

• Create and present onboarding materials for customers (e.g., implementation roadmap), oversee the implementation journey, and escalate issues as necessary.

• Manage internal efforts and foster accountability across various functional areas to deliver client outputs and achieve significant delivery milestones.

• Communicate the value of solutions through reporting, data analysis, and presentations to clients.

• Establish key performance indicators and set performance benchmarks.

• Discover opportunities to enhance solution performance within the customer environment (e.g., best practices for workflows, presenting critical insights).

• Build strong relationships with key stakeholders at client organizations.

⛳️ Requirements

• 5-8 years of relevant experience in customer success, project management, or solution delivery within enterprise healthcare technology and/or consulting.

• Understanding of revenue cycle management, billing workflows, and/or managed care.

• Demonstrated success in managing enterprise onboarding and implementation for healthcare clients.

• Exceptional communication and project management abilities.

• Proficient in establishing and nurturing relationships with client stakeholders.

• Strong cross-functional collaborator, experienced in working with both technical and non-technical teams.

• Comfortable navigating ambiguity and supporting multiple client projects simultaneously.

• Willingness to travel for company off-sites, at least twice a year, as well as to client meetings as required.

🏝️ Benefits

• Health insurance

• Professional development