This is a fully remote position, open to applicants in North Carolina.

• Lead, mentor, and cultivate Solutions Consultants across various customer engagements.

• Assist in recruitment, onboarding, and the professional growth of team members.

• Create pathways for career advancement and establish competency frameworks.

• Promote a culture centered on technical excellence, accountability, and ongoing learning.

• Supervise solution design, configuration, and the quality of implementation across customer projects.

• Ensure adherence to platform best practices, scalability standards, and delivery methodologies.

• Serve as the escalation point for intricate solution challenges or technical risks.

• Aid Program Managers in formulating delivery strategies for complex implementations.

• Engage in strategic discussions with customers that require senior technical expertise.

• Support Enablement and Program Management teams during the discovery and solution design phases.

• Convert business requirements into effective platform solutions.

• Collaborate with Product, Engineering, Customer Success, and Professional Services leadership.

• Provide structured feedback to Product teams based on implementation experiences.

• Align technical delivery strategies with the evolving capabilities of the platform.

• Create solution standards, documentation frameworks, and best practices for delivery.

• Monitor the quality of delivery, utilization, and overall team effectiveness.

• Identify opportunities to enhance the efficiency and consistency of implementations.

• Assist in the development of reusable assets, accelerators, and internal knowledge resources.

• A Bachelor’s degree in technology, Business Systems, Computer Science, or a related field, or equivalent experience.

• Over 6 years of experience in SaaS implementation, solution consulting, or technical delivery roles.

• Proven track record of leading technical teams or mentoring solution consultants.

• Experience collaborating directly with customer stakeholders in implementation settings.

• Strong leadership and coaching skills.

• In-depth understanding of SaaS configuration, integrations, and implementation practices.

• Exceptional communication skills with both technical and business stakeholders.

• Strong analytical skills and a structured approach to problem-solving.

• Advanced proficiency in configuring enterprise SaaS platforms.

• Familiarity with integrations, data structures, and workflow design.

• Experience working in Professional Services delivery environments.

• Agencies will not be considered.

• Professional development opportunities for team members.

• Clear pathways for career progression and competency frameworks.

• A culture that encourages continuous learning.

Solution Consultant Manager

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