Solution Consultant

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Collaborate as a member of the Professional Services team within the Salesforce Customer Success Group.

• Exhibit technical thought leadership during customer and partner interactions.

• Discover, design, code, and deploy solutions on the Salesforce Platform.

• Assess and implement technical solutions tailored to customer needs.

• Deliver enterprise-level desktop, cloud, and mobile solutions, including integrations utilizing middleware tools and platforms.

• Contribute to customer success through the development of front-end and back-end solutions as well as release management.

• Offer guidance on best practices for application and integration development, enterprise architecture standards, solution architecture and design, environment management, testing, and Salesforce Platform education.

• Create technical and application design documents that integrate Salesforce with the client's infrastructure.

• Diagnose customer implementation challenges and drive effective resolutions.

• Lead the senior-level evaluation of business and technical requirements.

• Identify and proactively address risk areas throughout the project lifecycle.

• Manage customer expectations while negotiating solutions to complex challenges involving clients and third-party partners.

• Cultivate relationships with business partners as well as internal and external stakeholders.

• Assist clients in achieving or surpassing their goals and metrics, ensuring high levels of client satisfaction.

⛳️ Requirements

• At least 5 years of experience in the IT industry.

• Practical technical and solution implementation experience in a relevant software field.

• Proficiency in coding with object-oriented programming languages.

• Capability to analyze, design, and enhance business processes through technology and integration.

• Ability to assist customers and project team members in rationalizing and deploying emerging technologies.

• Capacity to work both independently and collaboratively within a distributed team.

• Eagerness to learn new technologies.

• Strong presentation, communication, and facilitation skills.

• Willingness to travel regionally and occasionally internationally based on customer requirements.

• A degree or equivalent relevant experience is required.

• Fluency in both English and Italian.

• Solid foundation in object-oriented programming, particularly with Java.

• Familiarity with REST/SOAP API design, microservices, and event-driven architectures.

• Salesforce Certifications are preferred.

• Experience with the Salesforce Platform and/or other CRM products is preferred.

• Experience with Salesforce Revenue Cloud and/or billing and revenue products such as Conga, CloudSense, or Zuora is preferred.

• Background in a senior consulting or technical lead role with matrix teams at a leading consultancy or system integrator is preferred.

• Knowledge of AI-assisted development tools is preferred.

🏝️ Benefits

• Comprehensive onboarding program that includes formal certification, internal training, knowledge transfer, hands-on experience, and close collaboration with Consultants, Architects, and Project Managers.

• Access to Salesforce benefits and resources that promote balance and well-being.

• Utilization of AI agents to enhance impact and performance.

• Opportunities for professional development and career advancement.

• Commitment to equal opportunity and a non-discrimination workplace policy.