Solution Architect – Post Implementation

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver specialized knowledge during client interactions to design workflows and solutions that accomplish specified benefits.

• Responsible for guiding clients through existing workflows, system upgrades, modifications, enhancements, and continuous system maintenance.

• Serve as the main consultant for troubleshooting client solutions, offering consultation and facilitating knowledge transfer.

• Foster and maintain relationships with clients to ensure proper escalation of issues, share solution knowledge, and provide engagement support.

• Aim to resolve escalated challenges and problems by utilizing solution expertise and knowledge during installation, operation, maintenance, or testing phases.

• Manage client expectations and guarantee that project delivery aligns with engagement objectives.

• Mentor, coach, and guide solution teams on recommended methodological practices.

⛳️ Requirements

• Bachelor's degree or equivalent relevant professional experience.

• A minimum of 4 years of experience in health care information technology implementation or consulting.

• At least 2 years of experience working with Electronic Health Record solutions.

• A minimum of 1 year of project management experience.

• Strong communication skills with technical, clinical, and operational teams.

• Proficient in documenting and presenting architectural concepts, often simplifying complex ideas into a singular overview.

• Ability to cultivate strong client relationships and provide solutions centered around client needs.

• Capable of interpreting complex, high-volume, and sometimes contradictory information to effectively resolve issues.

🏝️ Benefits

• Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, offering equal employment and advancement opportunities to all individuals.

• We celebrate diversity and are dedicated to fostering an inclusive environment for all associates.

• Netsmart aims to provide a healthy and safe workplace and, as a government contractor, is committed to maintaining a drug-free workplace in compliance with applicable federal laws.