Solution Advisor

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver thorough post-sales onboarding support to ensure customers achieve full production readiness and foster long-term adoption.

• Facilitate solution workshops with clients to pinpoint essential requirements and objectives, and formulate prescriptive strategies to meet their needs.

• Set up and showcase the RegScale platform for customers.

• Collaborate with ecosystem partners on integrations, digitizing frameworks, and implementing risk and compliance programs within the RegScale platform.

• Create and deliver customer training to promote successful adoption and use of the platform.

• Collect and communicate customer requirements to the Product team to guide future enhancements, while also aiding product development through piloting new offerings.

• Partner with the existing customer base to support the Customer Success team in boosting platform utilization and identifying expansion opportunities.

• Provide technical answers to inquiries from customers and prospects, including assistance with RFPs, RFIs, and SOWs for RegScale’s Sales team.

⛳️ Requirements

• A minimum of a Bachelor’s Degree and 4 years of experience, or a Master’s Degree and 3 years of experience.

• At least 4 years of experience as a compliance practitioner or in cybersecurity/GRC SaaS professional services, customer success, or similar roles.

• Knowledge of at least one GRC framework, including their requirements and implementation methodologies (NIST 800-53, FedRAMP, ISO 27001, SOC2 Type 2, NIST CSF, etc.).

• Strong understanding of SaaS products and deployment processes, along with experience in cloud-based technologies.

• Exceptional communication and interpersonal skills, capable of engaging with customers, cross-functional teams, and executive stakeholders.

• Ability to creatively articulate and present intricate concepts in a straightforward manner to diverse audiences, both technical and non-technical.

• Comfortable in the fast-paced environment of a highly technical organization with a rapidly growing customer base.

• Willingness to travel up to 25%.

• Optional: Experience with Python or C# for scripting, API integrations, or automation workflows in customer settings.

• Cybersecurity and/or GRC certifications are advantageous but not mandatory.

• Customer-centric with a dedication to providing outstanding service and exceeding client expectations.

• Experience working with U.S. Federal Civilian customers, federal cybersecurity programs, or federal compliance frameworks is a plus.

🏝️ Benefits

• Generous compensation package that includes competitive OTE and stock options.