Solution Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure the success of our clients.

• Offer extensive product knowledge, training, and consultative support to our customer base and Success Team.

• Collaborate closely with Customer Success Managers to help clients derive maximum value from our platform through structured programs, focused training, and practical application guidance.

• Deliver product and application insights to clients via the Orange Buck program, providing structured support and best-practice recommendations.

• Engage in customer health assessments, assisting Customer Success Managers when advanced or detailed application expertise is required.

• Support clients with intricate product-related inquiries to foster adoption, efficiency, and long-term success.

⛳️ Requirements

• You possess the dedication and ambition to enhance our Customer Success organization by combining in-depth product knowledge with customer-facing enablement, ensuring that both clients and internal teams are confident, informed, and successful in utilizing our platform.

• Capability to simplify complex technical concepts into clear, customer-friendly guidance.

• Exceptional communication and presentation abilities, comfortable engaging directly with clients.

• Proven experience in delivering customer training, workshops, webinars, or professional services engagements.

• You inspire confidence in clients and forge strong trust-based relationships both internally and externally.

• A collaborative mindset with experience in supporting cross-functional teams.

• You exhibit outstanding responsiveness and professionalism, with exceptional written and verbal communication skills.

• A graduate from a university program in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration, or computer science, or a related field with equivalent work experience.

• A minimum of 3 years of experience as a Professional Services Consultant managing multiple complex clients.

🏝️ Benefits

• An opportunity to be part of a values-driven, performance-oriented, dynamic, and growth-focused culture.

• We support a remote working environment with a one-time home office allowance and a subsidized monthly internet allowance.

• Competitive health benefits, dental plans, and retirement savings plans (RRSP, 401K, etc.).

• Annual fitness allowance.

• Mental health support provided through access to the Calm Premium meditation app and Talkspace.

• Access to learning tools and platforms, internal training programs, an annual training allowance and certifications (if applicable), and High Talent Programs.