This is a fully remote position, open to applicants in Serbia.

• Act as the primary point of contact for customers during the onboarding process, addressing issues, and providing ongoing support.

• Identify, troubleshoot, and resolve recognized technical issues by following established practices, procedures, and company policies.

• Align customer requirements with the suitable Digital Insight products and recommend optimal usage practices.

• Provide clear instructions and training to customers on how to efficiently utilize the supported solutions.

• Handle multiple customer cases and small projects simultaneously.

• Produce clear, concise, and accurate documentation for each case.

• Ensure timely and appropriate escalations with comprehensive documentation of issue details.

• Foster strong working relationships with cross-functional teams within Candescent and Digital Insight Software Solutions.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

• 0-2 years of experience in technical support, software support, or a customer-facing technical role is preferred.

• Capability to analyze and diagnose technical issues and implement known solutions.

• Familiarity with the most commonly utilized Digital Insight offerings and their functionalities.

• Proficient in general computer and technical troubleshooting abilities.

• Comfortable managing routine or semi-routine tasks under established guidelines.

• Flexible work arrangements.

• Opportunities for professional development.

Software Support Engineer

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