Software Quality Assurance Lead – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Review PRDs, user stories, and Persona documentation to pinpoint relevant user workflows.

• Develop visual workflow/process diagrams such as flowcharts, swimlane diagrams, and BPMN diagrams.

• Recognize decision points, branching logic, and system dependencies within workflows.

• Create detailed end-to-end test plans and test cases that encompass happy paths, edge cases, and failure/error scenarios.

• Collaborate with Product Managers and Business Analysts to define acceptance criteria.

• Prioritize testing efforts based on risk, usage frequency, and business impact for each Persona.

• Conduct manual and, where applicable, automated testing across workflows, systems, and integration points.

• Validate interactions between roles and assess how one Persona's actions impact another's workflow.

• Execute tests across various environments, browsers/devices, and permission levels.

• Log, track, and prioritize defects; work in conjunction with engineering to confirm fixes.

• Maintain traceability between PRD requirements, Personas, workflows, and test coverage.

• Deliver status reports on workflow test coverage and quality risk areas.

• Suggest workflow enhancements based on testing insights.

• Develop and sustain a repository of workflow test cases and Persona-driven test scenarios for reuse and regression testing.

• Partner with automation engineers to identify workflows suitable for automated regression testing.

⛳️ Requirements

• Demonstrated experience in QA/software testing, with a preference for process/workflow testing over mere feature-level testing.

• Strong capability to read and interpret PRDs, user stories, and Persona documents, translating them into structured test scenarios.

• Familiarity with process mapping tools (e.g., Lucidchart, Miro, Visio, BPMN tools).

• Comprehensive understanding of test case design techniques (boundary testing, equivalence partitioning, scenario-based testing).

• Knowledge of test management tools (e.g., Jira, TestRail, Zephyr, Xray).

• Excellent analytical and critical-thinking skills — adept at identifying logical gaps or missing scenarios.

• Superior written and verbal communication abilities for effective cross-functional collaboration (Product, Engineering, UX).

• Experience with workflow/BPM engines (e.g., Camunda, Pega, custom workflow engines) — desirable.

• Basic understanding of API testing or automation frameworks (Selenium, Cypress, Playwright) — desirable.

• Background in Agile/Scrum environments — desirable.

• Experience in AI-based test automation creation — desirable.

• Detail-oriented with a systems-thinking approach.

• Empathetic understanding of end-user Personas.

• Proactive in communication and capable of clarifying ambiguous requirements.

• Ability to independently manage complex, multi-step processes.

🏝️ Benefits

• Flexible remote work arrangement.