Software Implementation Consultant – Financial

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for implementation, effectively interpreting and documenting customer expectations, business processes, and objectives.

• Conduct comprehensive business discovery and formulate recommendations for delivery methods that enhance customer outcomes and value.

• Convert technical specifications and carry out complex system configuration setups.

• Build and nurture robust customer relationships while acting as a trusted advisor.

• Collaborate with project managers, training professionals, and other internal stakeholders to design and implement timely, high-quality implementation plans.

• Proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays.

• Guide, influence, advise, and support customer change management strategies, focusing on user readiness and acceptance.

• Cultivate and maintain expertise across various product offerings and comprehensive solution value outcomes.

• Travel to customer sites to lead and facilitate meetings and presentations as necessary.

• Apply best practices and enhance business outcomes for Long-Term and Post-Acute Care customers.

• Report directly to the Sr Manager, Professional Services.

⛳️ Requirements

• Preferred post-secondary education in accounting or technology.

• Basic understanding of artificial intelligence (AI) and a strong interest in exploring and experimenting with AI.

• A commitment to delivering an outstanding customer experience.

• Experience in the healthcare industry is preferred.

• Exceptional communication, organizational, and collaboration skills.

• Experience in consulting for software implementation, workflow analysis, recommendation formulation, and measuring business outcomes.

• Skilled in working on multi-resource project teams while efficiently balancing milestones and objectives.

• Demonstrated ability to take responsibility for projects, show initiative, and fulfill commitments.

• Quick learner of new concepts and technologies, able to translate them into customer solution value.

• Capable of working independently, prioritizing tasks effectively, and adapting priorities as needed.

• Ability to excel in a fast-paced, complex team environment.

• Results-driven with strong adaptability, problem-solving, and critical-thinking skills.

• Willingness to travel up to 30% for customer site visits and regional meetings.

🏝️ Benefits

• Benefits commencing from Day 1.

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition.

• Comprehensive full-time benefits.

• In-office events, including onboarding, team gatherings, and semi-annual and annual team meetings.