Software Engineer – Salesforce Developer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Become a part of a team that is at the forefront of advancing virtual care.

• Oversee the development, management, and continual support of Salesforce Sales and Service Cloud.

• Collaborate with Sales, Operations, and Implementation teams to design and maintain Salesforce workflows for lead intake, qualification, routing, and pipeline progression.

• Assist in managing implementation order processes, including transitions from Closed-Won through fulfillment/implementation, status tracking, and exception handling utilizing Salesforce objects, automation, and validations.

• Design, configure, and develop Salesforce Service Cloud solutions to facilitate case management and escalation.

• Create and enhance functionalities using Apex, Lightning Web Components, and Salesforce APIs.

• Develop and uphold unit tests for Apex and regression scripts for Lightning components.

• Oversee sandbox environments, change sets, and deployment workflows to ensure release hygiene.

• Aid in monitoring Service Cloud KPIs, SLA compliance, and recurring issue trends to promote continuous improvement.

⛳️ Requirements

• 3-6 years of practical experience in Salesforce development and administration.

• Strong knowledge of Salesforce Service Cloud and Case Management.

• Expertise in Apex, SOQL, Lightning Web Components, and Salesforce APIs.

• Experience in configuring support processes such as case assignment, escalation rules, email-to-case, and SLAs.

• Understanding of Salesforce security, profiles, roles, and permission sets.

• Proficient in English, both verbal and written.

• Experience with Salesforce Cloud integrations, such as Marketo.

• Background in supporting Sales Pipeline and implementation order management processes in Salesforce, including lead-to-opportunity flow and tracking of fulfillment/implementation.

• Experience in coordinating Salesforce-integrated software applications that enhance internal Salesforce functions and facilitate end-to-end lead processing.

• Experience in integrating Salesforce data with external reporting platforms like Power BI or other similar BI tools.

🏝️ Benefits

• Comprehensive benefits program focused on you and your family.

• Customized programs to meet your specific needs.

• Opportunities for professional advancement.

• Options to pursue Salesforce certifications and skill enhancement.

• Ability to engage in a diverse community.