Social Media Content Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Moderating and replying to comments across our clients' social media channels while maintaining their distinct brand voice.

• Crafting thoughtful and engaging content to ignite conversations and enhance engagement.

• Ensuring that online communities are safe, respectful, and in accordance with client guidelines.

• Reporting issues, insights, or trends to the internal team as necessary.

• Acting as a genuine extension of our clients’ brands by understanding their strategy, tone, and target audience.

⛳️ Requirements

• Excellent written communication skills (spelling, grammar, clarity) in English, coupled with strong cultural sensitivity.

• Proven experience managing social media platforms, particularly in moderation and engagement.

• Capability to write for various brands and adjust tone for diverse audiences.

• Familiarity with all major social media platforms such as Facebook (account access may be necessary based on client requirements).

• Ability to engage with a wide range of content topics (e.g., technology, retail, food, hospitality, tourism, health, pharmaceuticals).

• Strong organizational abilities, dependability, and exceptional customer service instincts.

• Access to reliable, high-speed internet suitable for remote work.

🏝️ Benefits

• A comprehensive range of medical, dental, RRSP, paid time off, and/or other benefits are available to all hourly employees working a minimum of 22 hours per week.