SMB Manager – Customer Success

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the entire SMB customer lifecycle — from onboarding and implementation to renewals and growth.

• Mentor a team of Customer Success Managers (CSMs) and lead systematic enhancements in processes.

• Enhance oversight and bolster coaching resources.

• Elevate the overall performance of the team.

⛳️ Requirements

• Over 2 years of experience managing a sales or account management team focused on growth and renewals.

• Detail-oriented systems thinker with a preference for creating scalable, repeatable processes.

• Practical experience utilizing AI to enhance efficiency, automation, and minimize manual, repetitive tasks in sales or customer success teams.

• Demonstrated history of establishing repeatable processes for sales and renewal activities.

• Skilled in making data-driven decisions using Salesforce and other business intelligence reporting tools.

• Strong coaching mentality with the capability to guide CSMs toward defined, measurable outcomes.

• Exceptional written and verbal communication skills in English.

🏝️ Benefits

• Flexible working environment

• Competitive compensation

• Professional growth and learning opportunities

• Health and well-being initiatives

• Family-friendly culture

• Commitment to giving back

• Open lines of communication