Skip & Loss Prevention Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conducting investigations to mitigate and prevent financial losses within the organization

• Engaging in skip tracing and implementing targeted calling initiatives

• Identifying trends related to initial payment defaults and communicating findings

• Making outbound calls from designated calling queues to address customer account issues

• Supporting the handling of overflow calls from the appropriate ring group

⛳️ Requirements

• A High School Diploma or GED equivalent is mandatory

• A minimum of 2 years of experience in customer service is required

• Experience in the financial sector is preferred

• Bilingual candidates (English and Spanish) are advantageous

• Strong attention to detail and accuracy is essential

• Excellent verbal and written communication skills are necessary

• Proficiency in Microsoft Office Suite is required

• Ability to excel in a dynamic and fast-paced work environment

🏝️ Benefits

• Flexible and customer-centric financing options

• Core values grounded in a Midwestern culture that prioritizes individual care

• Opportunities for personal and professional development