Loss Prevention Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct collection calls, emails, or text messages for delinquent accounts as assigned by management.

• Handle incoming customer calls related to collections and redemptions.

• Maintain comprehensive and clear notes.

• Set up and process one-time payments efficiently.

• Prepare delinquent accounts for the post-repossession process.

• Communicate promptly and systematically with clients by sending out notices.

• Review accounts referred for repossession and legal action against debtors.

• Provide written and verbal instructions as necessary.

• Ensure adherence to Collection Standard of Conduct policies.

• Execute various administrative tasks.

⛳️ Requirements

• Bilingual proficiency in Spanish and English is preferred.

• Over one year of experience in collections within a call center setting.

• Experience in auto collections is preferred.

• Previous experience in collections, ideally within the automotive sector.

• Exceptional customer service, communication, and organizational skills.

• High level of integrity.

• Strong teamwork abilities while also capable of working independently.

🏝️ Benefits

• Competitive salary.

• Health, dental, and vision insurance.

• Retirement savings plan.

• Opportunities for professional development.

• Positive and collaborative work environment.