Six Sigma Black Belt, Business Process Excellence

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish clarity regarding organizational roles, responsibilities, decision rights, process ownership, system ownership, data ownership, and cross-functional transitions.

• Oversee strategic business projects from initial discovery to implementation, ensuring clear scope, ownership, milestones, risks, dependencies, adoption plans, and measurable outcomes.

• Map current and future business processes comprehensively, including quote-to-cash, hello-to-cash, service delivery, procurement, fulfillment, and financial workflows.

• Document process transitions, dependencies, systems, data, controls, bottlenecks, rework loops, failure points, and impacts on customers or employees.

• Utilize Lean Six Sigma methodologies and process data to identify root causes and minimize handoffs, duplication, cycle time, waste, rework, and complexity.

• Facilitate cross-functional workshops, process reviews, root-cause analysis sessions, Kaizen events, and improvement planning activities.

• Develop business cases, recommendations, implementation strategies, dashboards, and control plans.

• Document enterprise application portfolios, integrations, interfaces, data flows, dependencies, ownership, lifecycle status, and criticality.

• Maintain standards and inventories for application, integration, automation, and process documentation.

• Identify overlaps in applications, aging systems, workarounds, control gaps, and opportunities for portfolio rationalization.

• Create application, integration, and automation roadmaps.

• Establish and lead a cross-functional Systems Governance Board.

• Implement intake, scoring, review, prioritization, approval, and documentation procedures for technology and data modifications.

• Assess downstream impacts of changes and ensure that approved modifications are reflected in documentation and controls.

• Monitor governance decisions, risks, owners, target dates, benefits, and lessons learned.

• Assist with M&A technology and operational due diligence as well as post-acquisition integration planning.

• Collaborate with Finance and leaders to define KPI frameworks, scorecards, performance indicators, and financial benefit tracking aligned with EBITDA drivers.

• Analyze performance trends, pinpoint root causes, recommend corrective actions, and report the realized impact.

• Develop and execute an organization-wide continuous improvement strategy and project portfolio.

• Design and implement a Six Sigma Yellow Belt curriculum through the company Learning Management System (LMS).

• Create facilitator guides, coaching materials, job aids, templates, and communication resources.

• Mentor Yellow Belts, Green Belts, project sponsors, and process owners.

• Measure program participation, completion, adoption, project outcomes, and validated business impact.

• Identify and escalate security risks while contributing to remediation efforts.

• Perform additional duties as assigned.

⛳️ Requirements

• Certified Six Sigma Black Belt with verification available through the online certification database provided by IASCC or ASQ.

• At least 7 years of experience in process improvement, operational excellence, business transformation, or related fields.

• A minimum of 5 years of direct experience functioning as a Six Sigma Black Belt or Master Black Belt in a relevant industry.

• Proven experience leading cross-functional Lean Six Sigma improvement initiatives from assessment through implementation, adoption, and control.

• Strong background in mapping complex end-to-end processes, system integrations, data flows, reporting dependencies, controls, and ownership across business and technology teams.

• Experience in establishing or managing cross-functional governance, change review, portfolio prioritization, or architecture decision forums.

• Ability to evaluate downstream system, data, reporting, integration, automation, control, and user impacts prior to implementing changes.

• Experience in developing KPI definitions, measurement frameworks, scorecards, and financial benefit tracking in collaboration with Finance and business leaders.

• Capability to simplify complex concepts and convey them clearly to technical, operational, executive, and non-technical audiences.

• Strong skills in executive presentation, facilitation, stakeholder management, influencing, and change leadership, including addressing resistance and gaining buy-in.

• Excellent analytical judgment with the ability to balance business value, customer experience, risk, control, feasibility, and capacity.

• Experience creating RACI models, SIPOCs, value stream maps, process taxonomies, control plans, capability maps, and current-state or future-state architecture diagrams.

• Experience supporting M&A technology due diligence, operational assessments, application rationalization, or post-acquisition integration planning.

• Must be located in the United States.

• Experience managing or rationalizing an enterprise application portfolio as well as maintaining application, integration, data-flow, or automation inventories.

• Experience designing adult learning, Lean Six Sigma, or continuous improvement curricula for an LMS, including assessments and certification pathways.

• Experience working with value-added resellers, VARs, IT solutions providers, distributors, managed services, or similar channel-based businesses.

• Familiarity with hello-to-cash, order-to-cash, sales operations, procurement, fulfillment, service delivery, finance, or customer lifecycle processes.

• Knowledge of CRM, ERP, PSA, CPQ, business intelligence, integration platforms, workflow tools, RPA, bots, APIs, AI-enabled automation, and data governance.

• Complete ongoing security awareness training and adhere to company policies.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans for all employees.

• Company-funded 401k contributions.

• Zero-cost employer-covered health insurance.

• Annual BYOD (Bring Your Own Device) reimbursement up to $500.

• Paid Parental Leave.

• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback mechanism.

• Engaging, diverse, respectful, high-performing coworkers.