Site Reliability Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Engage in on-call rotations to identify and address service and reliability challenges across all environments. Serve as the Incident Commander during significant incidents, initiating war room or bridge calls, coordinating cross-functional teams, and providing timely and clear status updates to all stakeholders.

• Design and sustain impactful dashboards and alerts. Collaborate with development teams to instrument their code to ensure comprehensive visibility.

• Create automation solutions to eradicate manual and repetitive operational tasks (toil) associated with reliability in both applications and infrastructure.

• Implement and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) as defined by engineering leadership.

• Investigate and resolve customer complaints escalated beyond L1 and L2 support, particularly those related to performance, reliability, or complex system behavior.

⛳️ Requirements

• At least 4 years of experience in supporting enterprise applications as an SRE or in a similar capacity, with a strong proficiency in coding with Java, Go, or Python.

• Solid understanding of distributed systems concepts, microservices architecture, and software design patterns.

• Practical experience with Kubernetes. You have managed applications on a leading cloud provider (GCP, AWS, or Azure) and can troubleshoot common container-related issues.

• Experience in setting up dashboards in Grafana and utilizing APM tools such as Datadog, New Relic, or Signoz. You possess a strong understanding of metrics, logs, and traces.

• Proficiency in SQL (e.g., PostgreSQL, MySQL) with the capability to write complex queries for debugging data issues and a fundamental understanding of database performance.

🏝️ Benefits

• Culture - We prioritize our people and focus on the well-being of every team member. Our company fosters an environment where all opinions are valued and every voice is heard. We respect and support one another, and above all, we embrace our humanity.

• Learning - We cultivate a learning and development-oriented environment that emphasizes knowledge sharing, training, and regular internal technical discussions.

• Compensation - Enjoy a competitive salary, pension, health insurance, annual bonus, and additional benefits.