Forward Deployment Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Engage with cutting-edge Cloud computing technologies to tackle complex, manual, and repetitive tasks for users integrating Cloud solutions such as AWS, Salesforce, Microsoft, and others.

• Leverage the latest methodologies in developing SaaS applications focusing on multitenancy, scalability for large data volumes/Big Data, and beyond.

• Enhance and grow our portfolio to accommodate over 200 of the most widely used Cloud applications.

• Gain insights not only into software development but also into how to design, develop, and launch products from initial concept to widespread customer usage.

• Customer Discovery: Facilitate structured workshops with client stakeholders to gather insights on workflows, challenges, and desired results.

• Solution Design: Convert business needs into technical workflows, automations, and integrations.

• Deployment Execution: Set up, test, and launch solutions, ensuring a smooth transition to go-live and user adoption.

• Workflow Automation: Create and tailor automations utilizing APIs, scripts, or low-code platforms.

• Technical Troubleshooting: Identify integration challenges, resolve obstacles, and iterate based on customer feedback.

• Customer Advocacy: Act as the technical authority during onboarding and beyond, promoting long-term client success.

• Feedback Loop: Share deployment insights with product and engineering teams to inform roadmap priorities.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated experience in delivering production integrations.

• 4–8 years in a client-facing technical position where you actively wrote and managed the code (such as Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Implementation Engineer, or similar roles).

• Proficient coding skills in languages like Python, Java, Go, or comparable languages—capable of developing and debugging real integration logic, not merely configuring a user interface.

• Extensive knowledge of SaaS systems, REST/SOAP APIs, webhooks, and authentication mechanisms (OAuth, API keys, fundamentals of SSO).

• Experience with workflow automation platforms, continuous integration/continuous deployment (CI/CD), and basic observability/monitoring tools.

• Proficient in SQL and at least one business intelligence tool (such as Looker, Tableau, Superset) for data validation and impact demonstration.

• Proven ability to work independently in uncertain, loosely-defined situations and drive towards effective solutions.

• Exceptional communication skills—capable of leading a discovery workshop, articulating technical trade-offs to non-technical stakeholders, and producing clear documentation.

• Practical experience with LLM/agentic frameworks (such as LangChain, LangGraph, CrewAI, or equivalent) and their application to genuine workflow or data challenges.

• Familiarity with RAG pipelines, prompt/evaluation design, or AI observability and safety measures.

• Previous experience embedded on-site with enterprise clients during the implementation phase.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and continuous learning.

• Engaging work environment with a focus on innovation and collaboration.