Site Reliability Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the availability and performance of production SaaS applications hosted on Azure across various geographic regions.

• Lead the troubleshooting and resolution of issues related to cloud infrastructure and applications, such as AKS failures, deployment rollbacks, ingress and networking challenges, and autoscaling difficulties.

• Engage in an on-call rotation, including weekends, and manage incident response from detection through to resolution.

• Enhance disaster recovery, failover, and incident management processes for multi-region deployments.

• Develop and maintain automation scripts and monitoring tools to minimize manual effort.

• Create post-incident reviews and root-cause analyses, and ensure preventive actions are completed.

• Collaborate with senior engineers and cross-functional teams to promote best practices in reliability, observability, and performance.

• Contribute to ongoing improvements in infrastructure, tools, and processes.

• Communicate effectively with customer-facing stakeholders during incidents through status updates and written incident summaries.

⛳️ Requirements

• 5+ years of pertinent experience in Site Reliability Engineering, DevOps, or Cloud Administration, with responsibility for production systems.

• Practical experience managing Azure environments, including AKS/Kubernetes, core Azure services, cloud networking, and fundamental cloud security.

• Strong understanding of monitoring, logging, and alerting methodologies, including tools like Datadog, Azure Monitor, or the ELK stack.

• Proficiency in troubleshooting by analyzing logs and stack traces using Datadog APM.

• Familiarity with firewalls, load balancers, VPNs, DNS, and routing protocols.

• Experience in automation and scripting with PowerShell, Python, or similar languages.

• Knowledge of cloud backup, redundancy, and disaster recovery strategies, including geo-redundant and multi-region setups.

• Accountability for the entire incident lifecycle, from detection to post-mortem analysis.

• Excellent written communication skills for delivering incident updates and summaries.

• Experience with AWS Cloud Platform is preferred.

• Familiarity with CI/CD tools such as Azure DevOps is preferred.

• Prior experience with infrastructure-as-code tools like Terraform or ARM templates is preferred.

• Previous experience operating SaaS products with regional tenant architectures is preferred.

• Successful candidates will undergo a thorough criminal background check, education verification, and employment verification.

🏝️ Benefits

• Competitive salaries

• Meaningful bonus program

• Healthcare insurance

• Pension/retirement matching

• Comprehensive life insurance

• Employee assistance program

• Time off plans

• Paid company holidays

• Career progression

• Culture of innovation

• Global, collaborative work environment