Lead Site Reliability Engineer – Cloud

This is a fully remote position, open to applicants in France.

📋 Description

• Facilitate the team's operational methods, encompassing processes, rituals, and documentation.

• Assist the team in prioritizing tasks, and evaluate technical decisions and implementations.

• Support the professional growth of team members and encourage independence.

• Advocate for SRE best practices: reliability, observability, incident management, and automation.

• Promote the SRE technical vision in key strategic initiatives.

• Assess performance, pinpoint bottlenecks, and enhance resource utilization and scalability.

• Define, implement, and refine observability tools, including monitoring, metrics, logs, and alerting.

• Document, maintain, and evolve operational processes.

• Keep abreast of advancements in infrastructure practices and technologies.

• Provide a portion of Level 3 customer support in alignment with SLAs.

• Engage in incident management and on-call rotations, approximately half a week every three weeks.

• Respond to critical incidents to mitigate their effects and ensure service continuity.

• Lead incident retrospectives and establish sustainable corrective measures.

• Compose and distribute post-mortem reports following significant incidents.

• Coordinate crisis communication both internally and with clients.

• Ensure adherence to SLA, RPO, and RTO commitments.

• Establish service quality metrics and SLOs.

• Contribute to ISO 27001 and HDS compliance, along with both internal and external audits.

• Plan, execute, and assess business continuity and disaster recovery drills.

• Collaborate with development teams to embed operability requirements from the design phase.

• Advise Product Engineering teams on reliability, customer experience, and administration tools.

• Ensure operational documentation is clear and current.

• Provide technical and operational guidance without direct line-management responsibility, reporting to an Engineering Manager.

⛳️ Requirements

• Extensive expertise in cloud environments and distributed infrastructure, with a strong emphasis on high availability and production reliability.

• Proficient in observability practices, including logs, metrics, and alerting, with a methodical approach to diagnosing complex incidents.

• Strong understanding of containerized environments and their operational challenges.

• Proven experience with production databases, including reliability, backups, restoration, replication, and scalability.

• Familiarity with Infrastructure as Code and environment automation.

• Understanding of operational security considerations.

• Comfortable using Artificial Intelligence tools to enhance daily efficiency.

• Capable of working rigorously and reliably in complex, evolving, or uncertain environments.

• Proficient in prioritizing tasks, including during incidents.

• Clear and organized communication abilities, with a collaborative mindset and a passion for knowledge sharing.

• A blameless attitude, technical curiosity, composure, and a strong focus on user impact.

• Ability to provide technical leadership, share expertise, and advance collective practices.

• This position must be based exclusively in France.

🏝️ Benefits

• Fully remote, with one trip per quarter to Strasbourg or another city.

• Company events: one annual offsite and regular after-work gatherings.

• Remote-work allowance (€57.60).

• Meal vouchers (€11.52 each) and a Swile card with additional benefits.

• Flexible working hours under a forfait-hours arrangement, including RTT days.

• Linux laptop.

• Budget for additional equipment, with a company contribution.