Site Merchandising – Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage the execution of the site merchandising calendar, ensuring alignment with product launches, promotions, and seasonal campaigns.

• Oversee product ranking and presentation across the homepage, collection, category pages, and blogs.

• Provide regular analysis of merchandising performance, search trends, and on-site engagement metrics.

• Lead the onsite content strategy and create briefs for new site assets related to launches, promotions, and ongoing brand campaigns.

• Configure and enhance cross-sell and upsell logic.

• Manage the optimization of search results.

• Maintain and improve the top navigation and filtering options.

• Collaborate with engineering teams to optimize site metadata and content, enhancing search engine visibility and organic traffic.

• Work alongside growth marketing to fine-tune key pages for paid traffic.

• Partner with product marketing on new site features, collections, content, key collections, and hero SKUs.

• Create and manage discount codes, promotions, and product-level configurations within Shopify.

• Develop and implement a strategy for product tagging and catalog management.

• Oversee on-site inventory data and coordinate the resolution of discrepancies.

• Collaborate with Customer Experience to prioritize and resolve site bugs and functionality issues.

• Manage relationships and integrations with third-party applications, including vendor performance and troubleshooting.

• Support A/B testing strategies and site roadmaps in coordination with the Director of Ecommerce.

⛳️ Requirements

• 3–5 years of experience in ecommerce, site merchandising, or digital operations, preferably within the beauty or wellness industry.

• Proficiency in A/B testing, personalization, heatmapping, and site analytics tools (such as Google Analytics, Hotjar, or similar) is essential.

• Possess an analytical mindset with the capability to generate reports, identify trends, and translate data into actionable recommendations.

• Highly detail-oriented with strong organizational skills, capable of managing multiple priorities concurrently.

• Comfortable working collaboratively across Creative, Customer Experience, and broader Ecommerce teams.

• Hands-on experience with Shopify is required.

• Familiarity with Shopify Flows and backend product management is a significant advantage.

• Experience in managing third-party app integrations and vendor relationships, including tool evaluation, implementation oversight, and maintaining ongoing partnerships.

• Excellent written and verbal communication skills are necessary.

• Experience using AI tools to enhance workflows and improve efficiency is desirable.

• Must be residing in the United States to be considered for this position.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and the possibility for remote work.

• Opportunities for professional development and continuous learning.

• Employee discounts on products and services.