Signing Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Reporting to the Operations Manager, your responsibilities will include:

• Commissioners of Oaths are necessary for this position.

• Reach out to the borrower via phone within the timelines specified by the lender to set up a signing meeting and clarify expectations before the scheduled appointment.

• Witness and authenticate the validity of signatures on all mortgage and legal documents, ensuring that all procedures are followed to comply with lender requirements concerning the execution of the document package, including ID verification.

• Meet borrowers at their convenience and return the signed documents to FCT in accordance with established procedures.

• Deliver a positive customer service experience by effectively addressing customer inquiries.

⛳️ Requirements

• Commissioners of Oaths are essential for this position.

• Contact the borrower via telephone within the lender-designated timelines to arrange a signing meeting and clarify expectations prior to the scheduled meeting.

• Witness and certify the validity of signatures on all mortgage and legal documents and ensure that appropriate procedures are followed to meet lender requirements regarding the execution of the document package, including ID verification.

• Meet with borrowers at their convenience and return signed documentation to FCT as per defined procedures.

• Ensure a positive customer service experience by efficiently and effectively handling customer queries.

• Strong communication, customer service, and interpersonal skills.

• Quick learner with the ability to take initiative and be proactive.

• Excellent planning and organizational skills with a keen attention to detail.

• Proficient in computer skills including Internet, email, MS Office (Outlook, Word, Adobe).

• Experience in the lending or legal sector is preferred.

• Capability to manage confidential information.

• Access to reliable internet/email, printer, and cell phone.

• Availability of a reliable vehicle.

• Flexibility to work on an on-call basis, including days, evenings, and weekends.

• Required attendance at client residences to witness/commission documents.

🏝️ Benefits

• Comprehensive benefits package that includes virtual healthcare and an Employee & Family Assistance Program.

• Group retirement savings plan with company matching.

• Paid holidays and a generous paid time off policy.

• Hybrid work arrangements available.

• Paid volunteer opportunities and charitable donation matching.

• Employee recognition programs that feature referral incentives.

• Potential for performance-based incentives.

• Opportunity to participate in our stock purchase plan.

• And much more!