Shared Services Partner

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Carry out daily operational tasks associated with the People Team's shared services, encompassing HR administration, case management, support for team members and leaders, data upkeep, and operational workflows.

• Oversee and manage Shared Services initiatives, including vendor relations, invoice processing, record keeping, and various administrative duties.

• Address internal inquiries and requests by providing relevant information and escalating more complex issues as needed.

• Evaluate operational data, service trends, and recurring challenges to pinpoint opportunities for process enhancements, automation, self-service options, and support improvements.

• Create, govern, and perpetually enhance Standard Operating Procedures (SOPs), knowledge resources, and documentation protocols.

• Collaborate with the People Team to elevate the experiences of team members and leaders, particularly during significant Moments that Matter.

• Ensure the maintenance of precise and easily accessible records, documentation, knowledge resources, and operational content.

• Work together with various People Team functions and business stakeholders to facilitate smooth service delivery and interdepartmental processes.

• Engage in the implementation, testing, adoption, and enhancement of systems, AI-driven tools, automations, processes, and upgrades.

• Provide operational assistance for benefits administration, readiness for open enrollment, immigration matters, contractor management, compliance activities, and vendor-supported services.

• Offer backup support for payroll administration, procedural tasks, testing, and continuity planning efforts.

• Assist with Team Member Experience initiatives, including recognition programs, philanthropy, cultural activities, surveys, communications, and engagement strategies.

• Comply with company policies, procedures, and regulatory standards.

• Foster a positive and collaborative team atmosphere.

⛳️ Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or a related discipline, or equivalent hands-on experience.

• 2–4 years of experience in shared services, operations, HR, customer support, project coordination, or continuous improvement.

• Proficiency in Microsoft 365 applications.

• Capability to utilize technology, AI, and automation tools to enhance effectiveness and scalability.

• Strong attention to detail and accuracy in data entry and processing tasks.

• Exceptional written and verbal communication abilities for professional engagement with internal stakeholders.

• Aptitude for prioritizing tasks, managing time efficiently, and adhering to deadlines in a dynamic environment.

• Proactive problem-solving skills with the ability to recognize operational enhancements, innovations, and scalable solutions.

• Experience with Workday is preferred.

• Ability to work autonomously as well as collaboratively within a team setting.

🏝️ Benefits

• Competitive total rewards package (base salary + bonus, if applicable).

• Customizable benefits package featuring three medical plan options and a Health Savings Account company match.

• Generous paid time off policy for non-exempt team members, starting with three weeks of vacation plus 13 paid holidays, including two personal floating holidays.

• Flexible time off for exempt team members along with 13 paid holidays.

• Paid parental leave, which includes both maternity and paternity leave.

• Opportunities for education assistance.

• Complimentary access to LinkedIn Learning.

• Free mental health and family planning services, including adoption assistance and fertility support.

• 401(K) program with a company match.

• Pet insurance options.

• Employee resource groups available.