Shared Services Contact Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls, chats, emails, and faxes from healthcare providers.

• Address inquiries related to authorizations, claims, and general services for providers.

• Thoroughly document each interaction.

• Investigate issues and ensure timely and precise follow-up.

• Assist providers in checking authorization status, submitting claims, and navigating the provider portal.

• Respond to provider questions with professionalism and accuracy.

• Research and resolve inquiries concerning claims and payments.

• Aid in provider enrollment and updates on credentialing status.

• Verify eligibility and benefits.

• Support inquiries related to network participation.

• Troubleshoot technical issues within the provider portal.

• Document and monitor interactions to ensure compliance and quality.

⛳️ Requirements

• High school diploma or equivalent (mandatory).

• 2+ years of experience in a healthcare contact center or customer service position.

• Familiarity with Medicare claims, Managed Care, Medicare Advantage, or Medicaid is preferred.

• Strong verbal and written communication abilities.

• Capacity to accurately navigate multiple systems and databases.

• Exceptional organizational, time management, and follow-through skills.

• Ability to independently solve problems and make decisions.

• Must be eligible to work without visa sponsorship; the company is currently unable to provide sponsorship for any visa type (H1B or otherwise).

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.