Shared Services Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Act as a primary resource for providing prompt and professional responses to inquiries.

• Oversee and address inquiries through Zendesk, offering troubleshooting support and guidance as necessary.

• Collaborate with various internal departments, including Finance, Test Delivery, Client Services, and Account Management, to enhance overall client satisfaction and operational effectiveness.

• Produce internal reports to promote departmental efficiency, visibility, and oversight.

⛳️ Requirements

• High school diploma or equivalent is mandatory; an associate or bachelor’s degree is preferred.

• A minimum of 2 years of experience in administrative support, customer service, or operations is preferred.

• Strong skills in both written and verbal communication.

• Outstanding organizational and time-management skills.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Zendesk or other ticketing systems is an advantage.

• A keen attention to detail and a dedication to delivering high-quality work.

• Capability to work both independently and collaboratively in a fast-paced environment.

🏝️ Benefits

• Competitive salary.

• 100% company-funded medical coverage (for you AND your family!).

• A professional working environment.

• Unlimited growth potential.

• A great working atmosphere with a team of exceptional individuals.