Settlement Resolutions Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the management of incoming and outgoing dispute settlement entries and rejections with a high level of accuracy.

• Investigate, analyze, and address client and cardholder inquiries related to settlement discrepancies.

• Ensure the prompt posting of daily settlement entries in adherence to established standards.

• Take proactive measures to address settlement inquiries and facilitate successful resolutions.

• Engage with clients to provide exceptional service and support.

⛳️ Requirements

• High School diploma or an equivalent combination of education and experience is required.

• Associate's Degree is preferred.

• A minimum of 2 years of experience as a Case Management Representative is required.

• At least 2 years of experience in a credit/debit card environment, emphasizing dispute resolution, fraud handling, and a general understanding of the card industry is mandatory.

• A minimum of 2 years of customer service experience is required.

• Previous experience with the VELERA account recovery system is preferred.

• A solid working knowledge of settlement operations, including balancing, reconciliation, adjustment processing, and exception resolution, is required.

🏝️ Benefits

• Competitive wages

• Medical coverage with telemedicine options

• Dental and vision insurance

• Basic and optional life insurance

• Paid Time Off (PTO)

• Maternity, parental, and family care leave

• Community volunteer time off

• 12 paid holidays

• Company-paid disability insurance

• 401k plan with employer matching

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental insurance options

• Mental health and well-being support through the Employee Assistance Program (EAP)

• Tuition reimbursement

• Wellness program