ServiceNow Technical Automation Architect

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the complete technical architecture for ServiceNow automation and GenAI projects.

• Convert business opportunities into secure, scalable solutions that minimize manual tasks and enhance service delivery.

• Propel enterprise-wide adoption of GenAI by pinpointing high-value use cases and transitioning concepts into operational status.

• Establish metrics that showcase GenAI adoption and its value to the business.

• Empower developers, business systems analysts, and architects to utilize Claude, Cursor, GPT, prompting, agents, and reusable AI patterns.

• Create scalable process automation leveraging ServiceNow Flow Designer, scripting, IntegrationHub, Now Assist, AI agents, and associated platform capabilities.

• Revolutionize platform delivery through AI-assisted development, code reviews, automated test generation, documentation, CI/CD, UAT, and Automated Test Framework practices.

• Design and maintain integrations that connect AI tools and enterprise applications with ServiceNow using REST APIs, MCP servers, IntegrationHub, and other integration methodologies.

• Set up governance and guidelines for responsible AI usage alongside Security, Legal, Architecture, and platform stakeholders.

• Assess new GenAI technologies and ServiceNow AI features, influencing decisions on whether to build or adopt solutions.

• Automate triage, health checks, monitoring, and support workflows.

• Troubleshoot complex automation, integration, AI output, and pipeline failures, implementing preventive improvements.

• Maintain reusable architecture patterns, technical standards, runbooks, and documentation.

⛳️ Requirements

• Extensive technical knowledge of the ServiceNow platform and its modules, including JavaScript scripting, scoped applications, Flow Designer, IntegrationHub, Now Assist, and Automated Test Framework.

• Strong software development expertise in JavaScript and proficiency in at least one additional programming language, such as Python.

• Practical experience in designing and implementing GenAI-enabled automation leveraging Claude, Cursor, and GPT.

• In-depth understanding of prompt engineering, agent design, and Model Context Protocol (MCP).

• Proven experience in designing scalable automation architectures across enterprise workflows, platforms, or shared services environments.

• Solid background in CI/CD, source control, automated testing, release automation, and modern software engineering methodologies.

• Advanced experience in designing and supporting REST API integrations, including authentication, error handling, retries, monitoring, observability, and integration security practices.

• Familiarity with Okta and identity and access management concepts relevant to enterprise integrations.

• Demonstrated capability to troubleshoot intricate automation, AI, integration, and delivery pipeline failures, identifying root causes and designing sustainable corrective measures.

• Strong communication and stakeholder management abilities, capable of explaining AI and technical architecture to non-technical audiences and driving adoption across technical and business teams.

• Experience in establishing technical standards, reusable architecture patterns, governance practices, or guardrails for enterprise platforms and emerging technologies.

• Experience in integrating or supporting Genesys Cloud within an enterprise technology ecosystem.

• Preferred ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS).

• Experience in implementing ServiceNow AI capabilities, including Now Assist or agentic automation.

• Experience working within a federated, global, or shared services technology model.

• Proven history of introducing and scaling new technologies across a large enterprise organization.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities to work from home.

• Opportunities for development and career growth.

• Open Time Off along with 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and education support.