ServiceNow Technical Architect – CTA

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical architecture lead and subject matter expert for ServiceNow implementations, enhancements, integrations, and modernization efforts.

• Design and tailor ServiceNow applications, modules, workflows, and platform solutions to meet organizational needs.

• Architect and supervise the configuration of UI Policies, Business Rules, Client Scripts, ACLs, system properties, and other platform elements.

• Design and execute APIs, middleware solutions, scripted integrations, and enterprise system integrations.

• Develop scalable custom applications, workflows, and automation while fully utilizing out-of-the-box capabilities.

• Provide technical oversight for Service Catalog, Flow Designer, data loads, email processing, dashboards, reporting, and access governance.

• Lead architecture, design, code, and solution reviews to ensure performance, scalability, security, compatibility, and maintainability.

• Set development standards, architectural principles, governance models, and reusable design patterns.

• Enhance platform performance, streamline solutions, minimize technical debt, and improve platform functionality.

• Maintain technical documentation, including solution designs, architecture diagrams, integration specifications, and configuration documentation.

• Diagnose complex platform issues and assist with ServiceNow cases until resolution.

• Collaborate with clients and business stakeholders to convert business requirements into technical and functional ServiceNow solutions.

• Convert requirements into business requirements, user stories, process flows, functional specifications, technical designs, and test scenarios.

• Assess technical requirements and propose solution strategies.

• Implement Agile/Scrum and SDLC methodologies throughout solution design, development, testing, deployment, and enhancement.

• Create technical estimates, solution approaches, and work breakdown structures.

• Lead or assist in testing and validation efforts.

• Serve as a trusted technical advisor to customers, product owners, business analysts, developers, project managers, and stakeholders.

• Architect and deploy ServiceNow SPM solutions across Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management.

• Design SPM workflows, reporting, analytics, dashboards, and associated data structures.

• Apply CMDB and CSDM principles to SPM solutions and integrations.

• Architect process alignment and integrations between SPM, ITSM, CSM, and other ServiceNow capabilities.

• Support comprehensive product and service delivery management.

• Architect, implement, configure, and enhance ServiceNow HRSD solutions.

• Provide technical leadership for Employee Center, HR Case Management, HR workflows, integrations, and platform capabilities.

• Troubleshoot intricate HRSD platform, workflow, integration, and configuration challenges.

• Ensure that HRSD architecture fulfills security, privacy, data access, user experience, scalability, and maintainability standards.

• Offer technical leadership and mentorship to ServiceNow delivery team members.

• Collaborate across teams, customers, and simultaneous project workstreams.

• Lead or engage in customer workshops, architecture discussions, technical presentations, and solution demonstrations.

• Convey complex technical concepts and architectural recommendations to both technical and non-technical stakeholders.

• Remain updated on ServiceNow releases, platform capabilities, architecture best practices, and emerging technologies.

⛳️ Requirements

• Current ServiceNow Certified Technical Architect (CTA) certification is required.

• U.S. Citizenship is mandatory.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline.

• Over 5 years of hands-on experience with the ServiceNow platform in complex enterprise environments.

• More than 7 years of overall application development and SDLC experience, including Agile/Scrum settings.

• Proven experience in architecting and delivering intricate, enterprise-scale ServiceNow solutions.

• Strong practical experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Service Catalog, APIs, integrations, and platform configuration.

• Demonstrated experience in designing custom ServiceNow applications, integrations, workflows, and automation.

• Significant experience with ServiceNow SPM, including Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management.

• Experience in architecting or implementing ServiceNow HRSD, including Employee Center and HR Case Management.

• Understanding of CMDB and CSDM principles and their relevance to ServiceNow applications and services.

• Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, web services, MID Servers, middleware, and scripted integrations.

• In-depth knowledge of ServiceNow platform architecture, data models, security, access governance, integrations, and application design.

• Strong awareness of infrastructure, networking, security, and enterprise architecture principles.

• Experience in creating and maintaining technical architecture and solution documentation.

• Capability to evaluate technical trade-offs and communicate recommendations to both technical and business stakeholders.

• Excellent customer-facing communication, presentation, analytical, and problem-solving skills.

• Ability to provide technical leadership across multiple teams and manage concurrent priorities in a consulting environment.

• Preferred: ServiceNow Certified System Administrator (CSA).

• Preferred: ServiceNow Certified Application Developer (CAD).

• Preferred: One or more ServiceNow Certified Implementation Specialist (CIS) certifications, particularly in relevant SPM or HRSD products.

• Preferred: ITIL Foundation certification.

• Preferred: Experience implementing ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, AI Agents/agentic solutions, and AI- or ML-enabled workflows.

• Preferred: Experience leading large-scale ServiceNow implementations, transformations, or modernization efforts.

• Preferred: Experience supporting complex enterprise or public-sector ServiceNow environments.

• Preferred: Experience working in a consulting or other customer-facing delivery setting.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short Term and Long Term Disability coverage with 100% premium support.

• 401k Program with Bravium matching 100% of up to 4% of salary.

• Training Program.

• Employee Assistance Program.

• Maternity Leave.

• Paternity Leave.

• Annual performance bonuses.

• Referral bonus.

• Flexible work arrangements.

• Access to a comprehensive training and professional development program.

• Employee Assistance Program (EAP) for mental health and wellness support.