ServiceNow System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the initial setup and operational management of ServiceNow instances across development, testing, staging, and production environments.

• Oversee, configure, and maintain ServiceNow instances to ensure availability, performance, stability, security, and supportability.

• Prepare and assist with instance cloning, upgrades, health checks, patching, and release activities.

• Manage the promotion of configuration changes between environments following approved deployment and change management procedures.

• Configure plugins and platform features in line with architectural, security, licensing, and governance standards.

• Monitor instance health, performance, diagnostics, scheduled jobs, logs, integrations, and technical liabilities.

• Provide daily platform administration, end-user provisioning, and ITSM ticket triage.

• Establish and uphold platform governance, configuration standards, development controls, environment management, and release protocols.

• Maintain configuration records, standard operating procedures (SOPs), environment diagrams, access matrices, runbooks, and governance documentation.

• Assist with CAB, RFC, compliance, security assessments, ATO, vulnerability remediation, POA&M, continuous monitoring, audit readiness, STIG, and CIS benchmark tasks.

• Configure users, groups, roles, ACLs, authentication/SSO, MFA dependencies, encryption, audit logging, privileged access, service accounts, credentials, certificates, and secrets.

• Support integrations with Active Directory, Microsoft Entra ID, MID Servers, APIs, connection aliases, credentials, and endpoints.

• Collaborate with cloud, network, database, identity, infrastructure, cybersecurity, development, DevOps, architecture, and VA stakeholder teams.

• Diagnose and resolve platform, integration, authentication, and application issues using logs and diagnostic tools.

• Provide Tier 2/3 support for incidents, service requests, and escalations.

• Engage in Agile ceremonies and iterative delivery cycles.

• Suggest enhancements for performance, modernization, operational efficiency, security posture, and technical debt.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent relevant professional experience.

• Over 5 years of experience in system or platform administration within enterprise or federal environments.

• More than 3 years of hands-on experience in ServiceNow platform administration.

• Proficient in configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and security measures.

• Experience in supporting ServiceNow implementations or initial setups across development, test, staging, and production phases.

• Practical experience with instance upgrades, cloning, health checks, release management, and configuration promotions.

• Familiarity with ServiceNow governance models, configuration standards, change controls, and administrative practices.

• Knowledge of ServiceNow security architecture, least-privilege access, audit logging, privileged access, and secure integrations.

• Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID.

• Understanding of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support tasks.

• Experience documenting platform configurations, procedures, security controls, and operational standards.

• Strong troubleshooting skills in ServiceNow using platform logs, scheduled jobs, integration logs, and diagnostic tools.

• U.S. Citizenship or Permanent Residency is required.

• Ability to obtain a Public Trust is required.

• ServiceNow Certified System Administrator certification, CAD or implementation certifications, Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, automation tools, and cloud operations experience are advantageous.

🏝️ Benefits

• Comprehensive benefits for you and your family.

• Access to state-of-the-art tools and technologies.

• A career pathway that rewards ambition and performance.

• Opportunity to contribute to high-visibility federal missions in IT and healthcare.

• A culture that prioritizes innovation, growth, collaboration, and quality.