Senior System Administrator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide daily assistance to users of Microsoft Dynamics 365 CRM.

• Diagnose system problems and address user requests.

• Configure forms, views, dashboards, business process flows, and security roles.

• Ensure the integrity of CRM data and adhere to governance standards.

• Assist with system upgrades, releases, and overall environment management.

• Collect and document business requirements from Sales, Service, and Operations teams.

• Analyze business workflows and pinpoint opportunities for automation and enhancement.

• Develop functional specifications, user stories, and process documentation.

• Propose CRM solutions that align with business objectives.

• Supervise, coordinate, and implement CRM customizations utilizing JavaScript, Power Automate, Power Apps, Dataverse, custom APIs, and integrations.

• Facilitate integrations between CRM and ERP systems, as well as with third-party applications.

• Assist with data imports, migrations, and troubleshooting interfaces.

• Create and manage reports, dashboards, and analytics solutions.

• Formulate test plans and test scenarios.

• Coordinate User Acceptance Testing (UAT).

• Validate fixes and enhancements prior to production deployment.

• Ensure solutions fulfill both business and technical requirements.

• Develop user guides and technical documentation.

• Conduct training sessions for users.

• Promote CRM adoption and best practices among users.

• Maintain documentation related to customizations and integrations.

⛳️ Requirements

• Over 5 years of experience in supporting Microsoft Dynamics 365 CRM.

• Proficient in configuring Dynamics 365 CRM/Customer Engagement.

• Familiarity with Power Platform technologies.

• Practical knowledge of JavaScript and CRM customization methods.

• Experience in drafting business and technical requirements.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Experience in coordinating tasks with offshore development teams.

• Excellent skills in communication and documentation.

• Preferred: Experience with Dynamics 365 Sales, Field Service, and Customer Service.

• Preferred: Experience integrating CRM with Business Central or other ERP systems.

• Preferred: Experience with Azure integrations and APIs.

• Preferred: Knowledge of SQL and reporting tools.

• Preferred: Experience with KingswaySoft.

• Preferred: Microsoft Dynamics 365 or Power Platform certifications.

🏝️ Benefits

• Comprehensive benefits package.

• Equal opportunity/affirmative action employment protections.

• Reasonable accommodation during the application process.