ServiceNow Solutions Architect, ITSM/CSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend and articulate industry standards and ServiceNow best practices

• Grasp and convey the features of Contender products and service offerings

• Oversee the execution of delivery projects, which includes:

• Facilitating demonstrations and collaborative sessions with the client

• Collecting requirements from the client

• Designing solutions that maximize value while reducing technical debt

• Refining Agile stories and tasks

• Allocating tasks to technical consultants

• Evaluating the work of technical consultants

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience

• Minimum of 7 years’ experience as a ServiceNow platform administrator

• Familiarity with the ITIL framework

• Capability to develop on the ServiceNow platform, including configuration and customization

• Proficient in JavaScript

• Experience in leading a team to develop and configure ServiceNow

• Understanding of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.

• Experience with Agile methodologies (including story refinement, testing, and scrum)

• ServiceNow System Administrator Certification

• ServiceNow Implementation Specialist Certification

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development opportunities

• Remote work options