ServiceNow Solutions Architect, ITSM/CSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend and articulate industry standards and best practices related to ServiceNow.

• Grasp and convey the offerings and products of Contender.

• Spearhead the execution of delivery projects, which includes:

• Leading demonstrations and collaborative sessions with clients.

• Collecting requirements from clients.

• Designing solutions that maximize value while minimizing technical debt.

• Refining Agile stories and tasks.

• Delegating assignments to technical consultants.

• Evaluating the work of technical consultants.

⛳️ Requirements

• Bachelor’s degree or equivalent professional and/or military experience.

• A minimum of 7 years’ experience as an administrator for the ServiceNow platform.

• In-depth knowledge of ServiceNow ITSM and CSM modules.

• Familiarity with the ITIL framework.

• Capability to develop on the ServiceNow platform, including configuration and customization.

• Proficient in JavaScript.

• Experience in leading a team to develop and configure ServiceNow.

• Proven ability to explain ServiceNow solutions to business stakeholders.

• Understanding of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.

• Experience with Agile methodologies (including story refinement, testing, and scrum).

• Practical knowledge of how configuration management integrates within the ITIL framework.

• ServiceNow System Admin Certification.

• ServiceNow Implementation Specialist Certification.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working hours.