ServiceNow Solution Architect – ITSM, Integrations

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and coach a team of Software Engineers.

• Develop professional services for customers on large-scale, complex projects.

• Implement and create customizations in ServiceNow based on functional and technical specifications.

• Collaborate with end-users, IT teams, and key stakeholders to gather system requirements for Service Catalog and integrations.

• Assist customers in comprehending technical solutions for their business needs.

• Customize ServiceNow applications and support the deployment of new applications and modules.

• Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.

• Implement Flow Designer, Business Rules, scripting, integrations, and logic.

• Set up ServiceNow integrations with other applications through REST/SOAP web services.

• Guide project team members through peer reviews and offer technical mentorship.

• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders.

• Participate in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents related to the defined scope.

• Collaborate with the existing ServiceNow technical lead to ensure consistency in map/event work.

• Maintain operational documentation and SOPs to minimize support risk and inefficiencies.

⛳️ Requirements

• Over 8 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITSM, Service Catalogs, and Integrations.

• Proficient in integrating ServiceNow with other systems/platforms using both mid servers and cloud-based solutions.

• Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems.

• Familiarity with Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations.

• Knowledgeable in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Background in strategic planning, resource allocation, production methods, and coordination of personnel and resources.

• Capability to create technical design documents and user documentation.

• Ability to adapt swiftly in a dynamic environment.

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.

• Willingness and capacity to pursue further education within the ServiceNow platform and beyond.

• Ability to obtain ServiceNow competency certifications and module accreditations.

• Preferred certifications include ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training.

• Support and guidance to quickly acclimate to projects.

• Opportunity to obtain multiple ServiceNow certifications.

• A diverse and inclusive workplace.

• An equal opportunity and affirmative action employer.

• Disability accommodations available.