ServiceNow Practice Lead

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as the principal architect for the ServiceNow platform, managing its configuration, implementation, and ongoing maintenance.

• Lead a team dedicated to the development and enhancement of the ServiceNow platform to achieve business goals.

• Collaborate with stakeholders to ascertain business requirements and ensure they align with ServiceNow capabilities.

• Establish and apply best practices for governance, security, and optimization within ServiceNow.

• Guarantee seamless integration of ServiceNow with other enterprise applications and systems.

• Supervise the administration and daily operations of the ServiceNow platform, ensuring reliability, security, and performance.

• Manage license compliance, ensuring the organization adheres to ServiceNow licensing agreements.

• Cultivate relationships with ServiceNow and third-party vendors to ensure optimal service delivery and platform support.

⛳️ Requirements

• Demonstrated experience with ServiceNow in an architect or team leadership capacity.

• In-depth expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.

• Strong comprehension of ITIL best practices along with ITSM and HR processes.

• Familiarity with ServiceNow NowAssist AI is a plus.

• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly preferred.

• Leadership abilities with experience in managing technical teams.

• Exceptional communication and collaboration skills.

• Proficient English language skills.

🏝️ Benefits

• A culture founded on trust and accountability, granting you the freedom and autonomy to succeed and make an impact.

• Work-life balance, supported by our Flexible Leave Paid Time Off policy, remote work options, Global Wellbeing Days, and other excellent benefits.

• Opportunities for growth, as we provide the tools and guidance necessary for you to focus on what truly matters, enabling you to achieve your best work.

• Collaborate with talented colleagues, role models, and mentors, learning and being inspired by some of the best talent in the software industry.

• A commitment to sustainability through initiatives like our Environmental, Social, and Governance strategy and Act4Good programme.

• A secure and inclusive working environment, supported by our Employee Resource Groups, which are open to all.