ServiceNow Developer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• The ServiceNow Developer serves as an active technical contributor within the IT department, tasked with designing, developing, configuring, and supporting ServiceNow solutions that enhance business workflows, operational efficiency, and user experience.

• This position collaborates closely with IT, Security, HR, Finance, and various business stakeholders to convert process requirements into scalable and maintainable platform capabilities.

• As a ServiceNow Developer, you will assist in building and improving the ServiceNow platform, developing integrations and automations, supporting ITSM and related workflows, and ensuring that solutions are secure, well-documented, and compliant with platform standards.

• For internal candidates, this position represents a step forward into a specialized platform development career path, necessitating a strong technical aptitude, disciplined configuration practices, and the ability to deliver dependable ServiceNow solutions while working collaboratively across functional teams.

⛳️ Requirements

• 3-6 years of progressive experience in developing, administering, or supporting ServiceNow within an enterprise environment.

• Proven success in delivering ServiceNow enhancements from initial requirements through to production deployment.

• Experience in ITSM, enterprise service management, or business workflow automation settings.

• Extensive hands-on experience with ServiceNow configuration and development, including forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, and Flow Designer.

• Proficient in JavaScript and ServiceNow scripting concepts; familiarity with HTML, CSS, APIs, and web application fundamentals is a plus.

• Familiarity with ServiceNow ITSM processes; experience with CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management is preferred.

• Experience in building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads.

• Knowledge of ServiceNow security concepts, including roles, groups, ACLs, data policies, and secure development practices.

• Understanding of ServiceNow release management, update sets, application repository/source control concepts, testing practices, and platform upgrade readiness.

• Strong communicator and collaborative partner, capable of working effectively with a Senior ServiceNow Developer to translate business requirements into scalable and maintainable ServiceNow solutions.

• A collaborative problem-solver able to balance stakeholder priorities, ServiceNow best practices, platform standards, and long-term maintainability.

• Detail-oriented and quality-focused, with an emphasis on creating durable solutions, maintaining clean documentation, and pursuing continuous improvement.

🏝️ Benefits

• We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”).

• We do not tolerate employment discrimination in the workplace, and we are dedicated to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws.

• We are an equal opportunity employer and value diversity within our company.

• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.