ServiceNow Practice Lead

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the principal architect for the ServiceNow platform, managing its setup, implementation, and ongoing maintenance.

• Lead a team dedicated to the development and enhancement of the ServiceNow platform to fulfill business goals.

• Collaborate with stakeholders to discern business requirements and ensure alignment with ServiceNow functionalities.

• Formulate and execute best practices for ServiceNow governance, security, and optimization.

• Guarantee seamless integration of ServiceNow with other enterprise applications and systems.

• Supervise the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.

• Manage license oversight, ensuring the organization adheres to ServiceNow licensing agreements.

• Cultivate relationships with ServiceNow and third-party vendors to ensure optimal service delivery and platform support.

⛳️ Requirements

• Demonstrated experience with ServiceNow as an architect or team leader.

• In-depth expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.

• Strong comprehension of ITIL best practices along with ITSM and HR processes.

• Familiarity with ServiceNow NowAssist AI (preferred).

• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly sought after.

• Leadership capabilities with experience in managing technical teams.

• Exceptional communication and collaboration skills.

• Proficient English language skills.

🏝️ Benefits

• Culture built on trust and accountability - providing you with the freedom and autonomy to succeed and make a significant impact.

• Balance - with our Flexible Leave Paid Time Off policy, remote working options, Global Wellbeing Days, and other excellent benefits.

• Growth opportunities - we offer the tools and guidance necessary for you to focus on what truly matters and ultimately achieve your best work.

• Talented colleagues, role models, and mentors - collaborate, learn, and be inspired by some of the finest talent in the software industry.

• Commitment to sustainability - through initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.