ServiceNow Platform Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily administration, configuration, and operational integrity of the enterprise ServiceNow platform.

• Configure, maintain, and enhance various ServiceNow applications, including Incident, Problem, Change, Asset, CMDB, Service Catalog, Knowledge Management, and Request Management.

• Design, develop, and sustain workflows, Flow Designer automations, business rules, UI policies, client scripts, notifications, and platform settings.

• Create and manage integrations between ServiceNow and other enterprise systems.

• Oversee platform governance, security measures, access management, instance standards, and configuration uniformity.

• Execute platform upgrades, manage patches, validate releases, and perform continuous maintenance.

• Monitor platform health, system performance, integrations, scheduled jobs, and platform analytics.

• Collaborate with Corporate IT, Infrastructure, Security, and business stakeholders on scalable platform solutions and digital transformation initiatives.

• Provide advanced technical support, resolve complex platform issues, and act as an escalation point.

• Create and maintain technical documentation, platform standards, operational procedures, knowledge articles, and administrator documentation.

• Assist with compliance initiatives, audit requests, disaster recovery planning, and platform governance activities.

• Assess new ServiceNow capabilities and features to enhance business value and minimize technical debt.

• Utilize Artificial Intelligence (AI) to scale capabilities and deployment while ensuring the accuracy of AI-augmented solutions.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

• At least four years of recent, hands-on ServiceNow administration experience in mid-to-large enterprise environments.

• Strong experience in administering and configuring ServiceNow ITSM modules, Service Catalog, CMDB, workflow automation, and platform integrations.

• Experience in performing ServiceNow platform upgrades, patch management, release validation, and production support activities.

• Proficient in JavaScript, Glide APIs, REST/SOAP APIs, HTML, CSS, and AngularJS within the ServiceNow platform.

• Experience with implementing ITIL-based service management processes and platform governance standards.

• Strong knowledge of the ServiceNow platform architecture, administration, configuration, and enterprise platform governance.

• Extensive experience administering ServiceNow ITSM, Service Catalog, CMDB, ITOM, Workflow Automation, and related capabilities.

• Proficient in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and advanced platform scripting.

• Experience in designing and supporting enterprise integrations using REST APIs, SOAP services, Integration Hub, MID Servers, and third-party applications.

• Familiarity with Service Portal, Mobile applications, App Engine, custom application development, and platform extensibility.

• Understanding of ServiceNow security architecture, ACLs, user administration, role-based access controls, and compliance best practices.

• Strong analytical, troubleshooting, and root cause analysis skills.

• ServiceNow CSA, CIS, and ITIL certifications are preferred.

• Experience with ServiceNow App Engine, Integration Hub, Service Portal, Mobile, custom scoped applications, additional ServiceNow products, Microsoft Entra ID, Intune, Azure, Atlassian products, and enterprise platform governance is preferred.

🏝️ Benefits

• An inclusive workplace that values diversity in thought, experience, and background.

• An Equal Opportunity/Affirmative Action employer.