ServiceNow Platform Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive ServiceNow architecture, solution design, and implementation strategy from start to finish.

• Take ownership of the platform roadmap, guiding it from initial discovery to go-live and continuous optimization.

• Lead delivery teams on intricate, multi-module implementations ensuring successful execution.

• Collaborate with C-suite executives, IT leadership, and business stakeholders to establish the platform vision, desired business outcomes, and effective change management.

• Establish scalable, secure, and maintainable architectures for ServiceNow modules, integrations, and custom applications.

• Design the platform architecture, including data models, integration patterns, and data governance frameworks.

• Convert business requirements into detailed ServiceNow solution designs and user stories.

• Evaluate technical design documents, data models, and integration patterns for quality assurance and compliance.

• Lead management of scope, risk mitigation strategies, and resolution of escalations.

• Coordinate project delivery across both internal and external teams, including implementation partners and systems integrators.

• Assess the health of ServiceNow instances in terms of CMDB/CSDM, configuration debt, data governance, and upgrade readiness.

• Engage in or lead governance boards, steering committees, and strategic forums.

• Create proof-of-concept demonstrations, technical specifications, and compelling business cases that quantify platform value.

• Mentor and coach junior architects, functional leads, and delivery teams to enhance their skills.

⛳️ Requirements

• Bachelor's degree in computer technology or a comparable combination of education and experience.

• A minimum of eight (8) years of experience in ServiceNow Platform Expertise, with a focus on ServiceNow solution architecture, implementation, and delivery.

• At least eight (8) years of practical experience in designing and implementing ServiceNow solutions across various product lines, such as ITSM, CSM, HRSD, GRC, FSO, SAM, or their equivalents.

• ServiceNow Certified Technical Architect (CTA) certification is required.

• Certified Master Architect (CMA) certification is preferred.

• Possession of an Enterprise Architecture Certification is advantageous.

• Extensive experience with ServiceNow FSO, SAM, TPRM, SPM, or AI is essential.

• In-depth knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling.

• Excellent written communication skills with the ability to create business cases, technical specifications, executive summaries, and presentations for boards.

• Capability to manage delivery teams ranging from 5 to 50 individuals across both functional and technical areas.

• Familiarity with utilizing Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization.

• Proven experience leading three or more complex, multi-year ServiceNow implementations from design through post-go-live optimization.

• Background in consulting or systems integration.

• Experience in publishing thought leadership on ServiceNow implementation or digital transformation.

• Insight into commercial business functions and workflows that ServiceNow supports.

• Familiarity with Bravium and its governance platform.

• Understanding of multi-divisional or multi-geographical operating models.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• A dynamic and inclusive workplace culture.