ServiceNow Platform Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete ServiceNow architecture, solution design, and implementation strategy.

• Manage the platform roadmap from initial discovery to go-live and continuous optimization.

• Guide delivery teams on intricate, multi-module implementations.

• Collaborate with executives, IT leadership, and business stakeholders to outline the platform vision, desired outcomes, and change management processes.

• Establish scalable, secure, and sustainable architectures for ServiceNow modules, integrations, and custom applications.

• Design the platform architecture, data models, integration patterns, and data governance frameworks.

• Convert business requirements into ServiceNow solution designs and detailed user stories.

• Evaluate technical design documents, data models, and integration patterns.

• Lead scope management, risk mitigation efforts, and escalation resolutions.

• Coordinate delivery among internal teams, implementation partners, developers, and systems integrators.

• Analyze ServiceNow instances for CMDB/CSDM health, configuration debt, data governance, and upgrade readiness.

• Engage in governance boards, steering committees, and strategic forums.

• Create proof-of-concept demonstrations, technical specifications, and business cases.

• Mentor and coach junior architects, functional leads, and delivery teams.

⛳️ Requirements

• Bachelor’s degree in computer technology or a relevant combination of education and experience.

• At least eight (8) years of experience with ServiceNow Platform Expertise.

• A minimum of eight (8) years of hands-on experience in designing and implementing ServiceNow solutions across various product lines.

• Certification as a ServiceNow Certified Technical Architect (CTA).

• Certification as a Certified Master Architect (CMA).

• Enterprise Architecture Certification.

• Extensive experience with ServiceNow FSO, SAM, TPRM, SPM, or AI modules.

• Comprehensive knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling.

• Strong written communication skills with the ability to develop business cases, technical specifications, executive summaries, and board presentations.

• Capability to manage delivery teams ranging from 5 to 50 individuals.

• Proficiency in utilizing Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization.

• Experience in leading three (3) or more complex, multi-year ServiceNow implementations.

• Background in consulting or systems integration.

• Experience with published thought leadership in ServiceNow implementation or digital transformation.

• Familiarity with commercial business functions and workflows supported by ServiceNow.

• Knowledge of Bravium and the governance platform.

• Understanding of multi-divisional or multi-geography operating models.

🏝️ Benefits

• Opportunity to work with a cutting-edge technology platform.

• Collaborative and innovative work environment.

• Professional development and continuous learning opportunities.

• Competitive compensation and benefits package.