ServiceNow HRSD Technical Product Owner – Human Resources Service Delivery

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Collaborate with Human Resources stakeholders, business leaders, and technical teams to establish product vision, prioritize investments, create multi-year roadmaps, and explore opportunities to enhance employee experiences through automation, self-service, modernization, and process optimization.

• Manage and oversee the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while converting requirements into actionable delivery plans.

• Direct Agile product management activities, which include backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning.

• Work in partnership with architects, engineers, and platform teams to assess solution options, facilitate integrations, drive workflow automation, and promote platform modernization initiatives that adhere to enterprise architecture, security, and governance standards.

• Foster continuous improvement by engaging with stakeholders to enhance employee experiences, collect feedback, analyze performance metrics, and identify opportunities to utilize automation, artificial intelligence, reporting, analytics, and ServiceNow innovations, all while advocating for platform governance and best practices.

⛳️ Requirements

• Over 5 years of experience in a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role focusing on ServiceNow Human Resources Service Delivery (HRSD).

• More than 5 years of hands-on experience with ServiceNow Human Resources Service Delivery functionalities, including Case and Knowledge Management, Employee Center / Employee Service Center, Lifecycle Events, Employee Journeys, HR Agent Workspace, Human Resources Portal, and Employee Self-Service.

• At least 5 years of experience in supporting Human Resources processes and workflows, such as Employee lifecycle management, Onboarding, Offboarding, Employee relations, Employee document management, Performance management, and Employee self-service capabilities.

• A minimum of 5 years of experience in defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and assisting Agile software delivery teams.

• Possession of the current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off

• Retirement savings options

• Wellness programs