ServiceNow Engagement Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversees client-facing implementations and ensures successful delivery within ServiceNow ITOM / ITSM environments.

• Merges end-to-end engagement ownership with pre-sales assistance, encompassing solutioning, scoping, and proposal development.

• Suggests and provides solutions tailored to customer needs, ensuring that implemented solutions fulfill the customer's functional requirements.

• Organizes and conducts workshops.

• Advocates for process standardization and enhanced efficiencies.

• Identifies and documents comprehensive requirements.

• Designs effective process solutions.

• Offers advisory and implementation services along with solutions.

• Configures the platform and its applications.

• Trains, empowers, and/or educates clients on the solutions provided.

• Supplies support after go-live.

• Develops a deep understanding of technical and business priorities, challenges, and initiatives that can be leveraged for Advizex solution opportunities.

⛳️ Requirements

• 3–5 years of practical experience with the ServiceNow platform.

• Experience in leading or guiding ServiceNow implementations utilizing Agile methodologies.

• Extensive experience with ITSM and ITOM.

• Proficient in delivering ServiceNow integrations with external systems.

• Fundamental understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.).

• Demonstrated ability to manage stakeholders and ensure accountability throughout project completion.

• Experience operating within an Agile delivery model, including requirements gathering, development, and testing.

• Engagement management experience covering planning, reporting, delivery, and project closure.

• Strong consultative skills with the capacity to clearly and effectively communicate business process enhancements.

• Previous experience in IT Operations beyond ServiceNow-specific roles.

• Solid business analysis capabilities, including the ability to translate business requirements into technical solutions.

• Familiarity with ITIL / ITSM / SACM concepts and best practices.

• ServiceNow Foundational Certifications (CSA and/or CAD).

• ServiceNow Implementation Certifications (CIS).

• ServiceNow Sales Accreditations.

🏝️ Benefits

• Company-subsidized medical benefits.

• Dental and vision coverage available.

• 17 PTO days.

• Flexible Work Arrangements.

• Retirement Savings Plans.

• Paid Long Term Disability.

• Basic Life Insurance provided.