ServiceNow Developer – Remediation & Testing

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Execute remediation tasks on current ServiceNow implementations, which includes resolving defects, addressing technical challenges, and enhancing configurations.

• Create, tailor, and sustain ServiceNow applications, workflows, and integrations.

• Evaluate and rectify issues that arise from platform upgrades, migrations, or new deployments.

• Design, implement, and assist in functional, integration, regression, and user acceptance testing (UAT).

• Detect, troubleshoot, and fix application defects and performance-related problems.

• Work collaboratively with business stakeholders, developers, and QA teams to collect requirements and confirm solutions.

• Formulate and uphold test plans, test cases, and test scripts.

• Facilitate ServiceNow upgrade testing and guarantee compatibility with new versions.

• Conduct root cause analysis and apply corrective measures for recurring issues.

• Ensure compliance with ServiceNow development best practices and governance standards.

• Create technical documentation and provide knowledge transfer to support teams.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Over 4 years of practical experience in ServiceNow development and administration.

• Proficient in ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.

• Experience with remediation tasks, defect resolution, and troubleshooting within the ServiceNow platform.

• Practical experience in testing methodologies, including functional, integration, regression, and UAT testing.

• Familiarity with ServiceNow upgrades and release testing.

• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.

• Understanding of Agile/Scrum methodologies.

• Strong analytical and problem-solving abilities.

• Excellent communication and teamwork skills.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• Experience with ITSM, ITOM, HRSD, or CSM modules.

• Familiarity with automated testing tools like ATF (Automated Test Framework) within ServiceNow.

• Prior experience with large-scale ServiceNow implementation or transformation projects.

🏝️ Benefits

• Comprehensive health and wellness packages.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive work environment.

• Competitive salary and performance-based bonuses.