ServiceNow Developer – Platform

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Tasked with improving solutions aimed at managing risks associated with third parties, suppliers, and strategic partners.

⛳️ Requirements

• Proficient in the administration and maintenance of the ServiceNow platform.

• Background or experience in supporting corporate settings and managing service tickets.

• Foundational knowledge of ITSM processes, including Incident, Problem, Change, and Request Management.

• Experience in configuring and maintaining forms, Service Catalog, and workflows.

• Familiarity with Flow Designer, Service Catalog, and basic automation processes.

• Basic development skills in JavaScript, Client Scripts, and UI Policies.

• Experience with integrations utilizing REST, SOAP, and APIs.

• Understanding of environment management (DEV, TEST, UAT, and PROD) and the use of Update Sets.

• Experience in incident analysis, troubleshooting, Update Sets, and log analysis.

• Knowledge of access management, including groups, roles/profiles, ACLs, and security best practices.

• Ability to create and maintain technical documentation, operational procedures, and knowledge base (KB) articles.

• ITIL Foundation certification.

• ServiceNow CSA certification (or currently in progress).

• Familiarity with Performance Analytics, Health Scan, and Instance Security Center.

• Basic understanding of CMDB and platform governance.

• Experience with Microsoft Teams, Active Directory, and Azure.

• Knowledge of Agile methodologies (Scrum and Kanban).

🏝️ Benefits

• Health Insurance: Coverage for up to two dependents at no monthly cost (partial cost-sharing applies from the third dependent), with co-pay for exams and consultations.

• Dental Plan: No cost for the primary employee; dependents covered for a monthly fee of R$3.00 (coverage per dependent included).

• Life and Accident Insurance: Fully covered by the company (no payroll deduction). Funeral assistance available for the employee, direct dependents, and extended family.

• Mobility: Transportation or fuel voucher (R$1.00 payroll deduction). Benefit is conditional on in-office/hybrid work model and commuting to the office.

• Meal and Food Voucher: Flexibility to receive this benefit as either a Meal or Food allowance, which can be divided between the two options. A total of R$924.00 is provided with a nominal R$1.00 payroll deduction.

• Private Pension Plan: Employee contributions ranging from 1% to 3% of nominal salary post-probation period (the company will match the same percentage selected by the employee).

• Allowances: Available for children with disabilities. Daycare/nanny support subject to policy.

• Day Off / Short Day: A day off during your birthday month and for household relocation. Early leave (2 hours) on children's birthdays (up to age 12).

• Leave: 5 business days for marriage; 6 months for maternity; 20 days for paternity; 5 business days for bereavement (direct relatives) and 1 business day (extended relatives).

• Gympass: Discounted plans for employees and dependents (participation fees vary based on selected plan). Active after 1 month of employment.

• EAP – Employee Assistance Program: Free access for employees and dependents to legal, psychological, financial, and social assistance, among other services. Support is confidential and extends to direct and indirect dependents.

• NBaby: Support program focused on ensuring physical and emotional health during pregnancy and until the baby is 1 year old, available to employees and dependents.

• Robotics Workshops: Digital creation workshops for children and their families, designed to foster youth interest in technology.

• Partnerships: Discounts available with educational institutions (undergraduate and graduate programs), language schools, retail, pharmacies, and restaurants.

• NAV/DASA: Online medical consultations to prevent hospital visits when diagnoses can be made through video.