ServiceNow Developer, Business Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the principal Business Systems Analyst (BSA) and Subject Matter Expert (SME) for various simultaneous requests, enhancements, and strategic initiatives.

• Collaborate with business stakeholders to gather, analyze, document, and validate business and functional requirements.

• Convert business requirements into comprehensive functional and technical specifications, user stories, process maps, and workflow diagrams.

• Lead workshops, discovery sessions, requirements reviews, and obtain stakeholder approvals.

• Function as the intermediary between business and technology teams throughout the delivery lifecycle.

• Steer stakeholders towards leveraging out-of-the-box ServiceNow capabilities and best practices while aligning business needs with platform governance.

• Foster strong relationships across both business and technology teams and encourage the adoption of the ServiceNow platform.

• Design, develop, configure, and tailor ServiceNow solutions across various modules.

• Create Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items.

• Set up forms, workflows, approvals, notifications, SLAs, portals, and automation processes.

• Develop integrations utilizing REST/SOAP APIs and the ServiceNow Integration Hub.

• Diagnose platform issues and implement scalable, maintainable solutions adhering to ServiceNow best practices.

• Assist with platform upgrades, testing, and release management activities.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business, or a related field of experience.

• Over 5 years of experience in supporting and developing solutions on the ServiceNow platform.

• Extensive experience as a Business Systems Analyst, Technical Systems Analyst, ServiceNow Developer, or Solution Consultant.

• Proven ability to analyze business requirements and translate them into functional and technical solutions.

• Experience in writing user stories, functional specifications, process flows, and workflow diagrams.

• Exceptional skills in stakeholder management, facilitation, communication, and requirements gathering.

• Proficient in ServiceNow development, including JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, and REST/SOAP Web Services.

• Experience in supporting ServiceNow platform upgrades and release management.

• Familiarity with QA processes, regression testing, and User Acceptance Testing (UAT).

🏝️ Benefits

• Work remotely with genuine flexibility and autonomy.

• Receive compensation in USD that reflects your expertise.

• Enjoy dedicated paid time off to recharge with confidence.

• Enhance your career with fully funded international certifications.

• Access coworking spaces globally whenever you need a professional environment.

• Improve your English skills and broaden your international reach.

• Engage in enjoyable activities that bring our international team together.

• Be appreciated with personalized gifts and a thoughtful welcome kit.

• Contribute to our community and earn rewards through our referral program.