ServiceNow Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• **Years of Experience:** *5 years of experience*

• **Education Requirements:** *Bachelor’s degree in IT, Computer Science, or a related field*

• **Program Description:** *The contractor will deliver IT Infrastructure support services, which encompass Tier 1 Help Desk, Tier 2 End User Support, and Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services include, but are not limited to, providing technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and managing escalations across all tiers.*

• **Position Description:** *This role is responsible for managing workflows, service catalog items, integrations, reports, and dashboards while ensuring that the platform meets business requirements.*

• **Responsibilities:**

• · *Accountable for configuring, implementing, and maintaining the ServiceNow platform to support Tier 1–3 services.*

• · *Creating custom applications, automating processes, maintaining documentation, and offering training and support to users.*

• *Identify opportunities for process enhancement, ensure system integrity, and act as a Subject Matter Expert (SME) on ServiceNow sustainment and best practices.*

⛳️ Requirements

• **Required Skills:**

• · *Bachelor’s degree in IT, Computer Science, or a related field*

• · *Public trust security clearance*

• **Preferred Skills**

• · *ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred*

• **Soft Skills:**

• · **Organizational Skills:** Capable of planning and prioritizing work effectively. Follows through on tasks to their logical conclusion, ensuring everything meets the required standards. Strong attention to detail.

• · **Team Work:** Able to inspire and maintain project interest. Comfortable working independently as well as collaboratively within a team. Willing to constructively challenge ideas in a group setting.

• · **Communications:** Proficient in communicating clearly and efficiently with team members and clients, both verbally and in writing. Capable of presenting ideas in various formats depending on the audience and context. Excellent active listening skills.

• · **Quantitative Management:** Skilled in determining process measures and tracking them to assess effectiveness and efficiency.

• · **Problem Solving:** Ability to analyze issues and identify root causes, generating and evaluating alternative solutions, and implementing the best options.

• · **Results oriented:** Motivated to advance tasks regardless of personal interest in them.

🏝️ Benefits

• **SES offers a competitive salary along with the following benefits:**

• - Medical

• - Dental

• - Vision

• - AD&D

• - STD

• - LTD

• - Company paid Life Insurance

• - 401k with employer contribution

• - Paid Time Off

• - Pet Insurance