ServiceNow Developer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Act as a proactive technical resource executing development and configuration tasks under the supervision of the Lead ServiceNow Architect.

• Develop and set up the CSM Configurable Workspace, customer-oriented Service Portal, Record Producers, and catalog workflows.

• Execute low-code automation through Flow Designer and Process Automation Designer (PAD).

• Configure and create secure, bi-directional REST integrations and workflows.

• Establish staging tables, run data cleansing scripts, and migrate legacy records.

• Configure the Performance Analytics module and manage dashboard filters.

• Assist in configuration and remediation tasks for secure government environments.

• Facilitate the migration of existing application workflows into ServiceNow CSM, including UAT/training support and deployment readiness.

⛳️ Requirements

• A minimum of 5 years of practical IT platform development/configuration experience.

• At least 3 years of experience with the ServiceNow platform.

• A minimum of 2 years of hands-on experience with ServiceNow CSM configuration/development.

• Direct involvement in configuring ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionalities.

• Practical experience in configuring platform integrations using ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE).

• Hands-on experience in executing automated data migrations, schema mapping, and table cleansing from legacy formats such as flat files, custom tables, spreadsheets, and SharePoint lists into ServiceNow environments.

• Proven experience in building dashboards and reports using ServiceNow Performance Analytics.

• Direct experience in implementing automation with Flow Designer and Process Automation Designer (PAD), including playbooks, task routing, and system notifications.

• Experience in configuring Query Business Rules and field-level ACLs to ensure secure data visibility and multi-tenant boundaries.

• Capability to operate in a secure government environment with CAC access.

• Must be a U.S. Citizen in accordance with contract eligibility requirements.

🏝️ Benefits

• Health insurance

• Retirement plans

• Professional development opportunities