ServiceNow Delivery Lead

This is a fully remote position, open to applicants in India.

📋 Description

• Lead the complete delivery of ServiceNow ITSM implementations, covering Incident, Problem, Change, Request, and Knowledge Management modules.

• Oversee project delivery timelines, milestones, risks, and dependencies across various workstreams.

• Act as the main contact point for client stakeholders, delivery leadership, and cross-functional teams.

• Convert business requirements into actionable delivery plans and work in coordination with developers and architects.

• Conduct regular reviews of delivery status, providing updates on progress, obstacles, and escalations.

• Manage quality assurance, UAT coordination, and preparations for go-live activities.

• Foster continuous improvement in delivery processes, standards, and documentation practices.

• Ensure compliance with ServiceNow best practices, platform governance, and change management protocols.

• Mentor and support junior team members and developers throughout the delivery lifecycle.

• Collaborate with Solution Architects to guarantee that technical designs comply with business and platform standards.

⛳️ Requirements

• In-depth knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Request, and Knowledge Management.

• Experience in configuring the ServiceNow platform, designing workflows, and automating processes.

• Familiarity with Flow Designer, Business Rules, and principles of platform governance.

• Understanding of ITIL frameworks and their implementation within ServiceNow.

• Experience with integration patterns, REST APIs, and connectivity with third-party systems.

• Proficient in project delivery tools such as Azure DevOps or similar platforms.

• Strong grasp of SDLC and Agile/Scrum delivery methodologies.

• Certified Implementation Specialist – IT Service Management (CIS-ITSM) — Required.

• Certified System Administrator (CSA).

• ITIL Foundation certification or higher.

• Additional CIS certifications are advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Comprehensive health, dental, and vision insurance.

• Flexible work arrangements to promote work-life balance.

• Collaborative and inclusive company culture.