ServiceNow Business Analyst

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Develop and sustain robust, trusted relationships with enterprise clients and stakeholders.

• Serve as the key point of contact throughout the project's duration.

• Take ownership of and regularly update the product backlog within ServiceNow.

• Work collaboratively with clients to prioritize user stories based on business impact, urgency of mission, and operational preparedness.

• Facilitate backlog refinement sessions alongside development teams and stakeholders.

• Provide project management support and potentially fulfill Scrum Master responsibilities to promote Agile methodologies.

• Ensure precise task entries, story statuses, and effort tracking on the Agile board.

• Eliminate obstacles to sustain delivery speed.

• Guide and mentor junior business analysts.

• Direct discovery sessions and manage project intake within ServiceNow.

• Convert business objectives into comprehensive technical requirements.

• Create, oversee, and manage user stories, acceptance criteria, and product backlogs in ServiceNow.

• Generate, submit, and oversee formal Change Requests within ServiceNow.

• Lead comprehensive User Acceptance Testing, coordinate testing phases, and obtain formal approval.

• Collaborate with ServiceNow developers throughout the Agile Software Development Life Cycle (SDLC).

• Ensure that requirements and workflows comply with FAA digital governance and enterprise architecture standards.

• Write and maintain technical documentation, process maps, user manuals, and operational integration strategies.

• Suggest, revise, and document process enhancements in conjunction with the PM and Development team.

⛳️ Requirements

• Bachelor’s Degree in Information Technology with 3 years of relevant experience; Associate’s Degree in Information Technology with 10 years of relevant experience; or High School Diploma with 11 years of relevant experience.

• Proven experience in Agile project management.

• Proficient in stakeholder discovery, project intake, and ServiceNow workflows.

• Familiarity with Change Request procedures and governance within ServiceNow.

• Capability to assist developers and resolve delivery challenges in the SDLC.

• Strong skills in technical documentation.

• Experience working on IT projects that utilize the PMI framework.

• Candidates must be U.S. citizens or green card holders who have lived in the U.S. for a minimum of 3 years and have the ability to obtain a public trust.

• ServiceNow certifications are preferred.

• Experience as a Scrum Master/Agile practitioner is desirable.

• Background in supporting FedRamp authorized software is a plus.

🏝️ Benefits

• Remote work opportunities available within the US.

• Equal Opportunity Employer.