ServiceNow Architect – IT Operations Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical authority for ServiceNow ITOM functionalities, which encompass Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.

• Set up, optimize, and resolve issues with ServiceNow Discovery, including MID Server setup, credential management, patterns, probes and sensors, and troubleshooting discovery errors.

• Ensure CMDB integrity by establishing identification and reconciliation rules, normalizing data, mapping relationships, and adhering to CMDB governance and ITIL best practices.

• Identify and oversee cloud resources across AWS, Azure, or GCP, including cloud-native services, dynamic infrastructures, and the integration of these cloud assets into the ServiceNow CMDB.

• Create and execute automation strategies using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.

• Formulate strategic and tactical project plans, conduct feasibility studies, and offer recommendations for management and business units.

• Conduct performance analysis of systems and root cause investigations for production incidents, including participation in 24/7 support coverage as necessary.

• Serve as a liaison with vendors, assessing and selecting suitable products to fulfill business and strategic objectives.

• Provide guidance on capacity planning, performance optimization, and the consolidation of existing hardware and software applications.

• Inform team members about technology trends and explore emerging technologies that align with the organization’s strategy.

• Convert complex technical solutions into non-technical documentation for business stakeholders.

⛳️ Requirements

• A minimum of 5 years of experience in at least two IT disciplines within a client/server or service-oriented architecture setting.

• Extensive experience in implementing and managing ServiceNow ITOM functionalities, including Discovery and CMDB integration.

• Strong grasp of enterprise infrastructure components, including servers, networks, cloud platforms, containers, and applications.

• Solid understanding of network architecture, SOA, object-oriented analysis and design, and application development methodologies.

• Demonstrated ability to handle competing priorities with minimal supervision.

• Excellent interpersonal skills, including teamwork, facilitation, and negotiation.

• Must be legally authorized to work in the U.S. without sponsorship.

🏝️ Benefits

• Health

• Dental

• Vision

• 401k

• Great culture/working environment